§1 General provisions

These regulations, hereinafter referred to as the “Regulations”, specify the rules for using the online store located at URL missei.store, hereinafter referred to as “the Store”.
Store address and contact details: internet address – www.missei.store e-mail – info@missei.com, phone 697 422 227/ 668 477 532. Correspondence address – Kawalerzystów 18/7, 53-004 Wrocław, Poland.
Every person before using the Store should read its Regulations.
Making purchases in the Store requires the Customer to have an active and efficient email account.

§2 Definitions

The terms used in the Regulations mean respectively:

Store – an online store operating at www.missei.store, selling products remotely.
Customer – any entity making a purchase in the Online Store in accordance with the Regulations, including the Consumer and the Entrepreneur.
User – any entity using the Internet who visits the Store’s website.
Customer Account – a field containing data on transactions carried out and an instrument used to process orders placed by the Customer.
Newsletter – a service provided by the Online Store to the User who have agreed to be sent the Newsletter, consisting of sending to such Users all information about the operation of the Online Store, after the User’s voluntary provision of the e-mail address, name and surname.
Consumer – a natural person making a legal transaction with an entrepreneur not directly related to his business or professional activity.
Entrepreneur – a natural person, a legal person or an entity without legal personality, which performs legal action on its own behalf as part of a business or professional activity.
Working days – days of the week from Monday to Friday, excluding public holidays.
Regulations – this document, specifying the terms and conditions for using the Online Store and purchasing products in it.
Registration – voluntary provision of data by the Store’s Customer by completing the form available in this Store.

§3 Types and scope of the Store’s activities

Through the Store, distance sales are carried out via the Internet of the range of clothing. Offered items are new, unused.

§4 Privacy policy

By completing the purchase form and checking the box next to the relevant statement, the customer agrees to the collection and processing of his personal data in accordance with the Personal Data Protection Act of 29.08.1997 (Journal of Laws of 2002 No. 101, item 926 as amended) and the GDPR (Regulation on the Protection of Personal Data) by the Administrator for the purposes necessary to perform the provisions of these Regulations and the services provided based on it.
The User has the right to inspect and modify his personal data at any time, as well as to immediately delete it after reporting to the Administrator, who at the User’s request modifies or completely deletes the data.
Only personal data provided by the Customer voluntarily is collected. The data is processed for the purposes necessary to comply with the provisions of these Regulations, and in particular to:
conclusion of the contract of sale of the ordered goods,
delivery to the Customer of goods for which the Customer has placed an order
issuing a document confirming the sale of goods
entering transactions in the Store’s IT accounting system for the period required by law and storing personal data in the IT accounting system to ensure the history of commercial transactions carried out by the Store,
store the Customer’s personal data in the Customer database.
With additional consent given by the Customer, the collected personal data may also be used for promotional and marketing purposes, in particular in order to present the Customer with the commercial offer of the store and other marketing information related to the Store.
If you subscribe to the newsletter and agree to receive it during the registration or ordering process (consent to receive commercial information by e-mail), you only need to provide the email address to which commercial information will be sent from the Administrator.
The data provided when placing the order are also processed by the following entities in the given scope: name, address, telephone number, e-mail address indicated as the delivery address are transferred to shipping companies in the form of a label / waybill which is also a delivery order.
The Customer has the right to access their personal data at any time and the right to correct it and demand its removal.
The Administrator informs that the Customer is not required to provide his personal data, however, refusal to provide it will prevent the Customer from properly performing the services specified in the Regulations and the benefits arising from the contract concluded between the Store and the Customer.
The collected data are subject to careful protection in accordance with applicable regulations. The administrator makes every effort to ensure that the stored data ensures an appropriate level of security.
>The Store uses cookies. When the Customer visits the Store website, the Store system sends at least one Cookies file to the Customer’s computer to uniquely identify the browser. The store’s server automatically registers information sent by the client’s browser when displaying websites. Server logs may contain information such as web request, IP address, browser type and language, date and time of request. This information allows us to improve the quality of our services by identifying and storing customer preferences and tracking trends, such as how our website is searched. The Customer may prohibit the receipt of cookies, which will remain anonymous, although by not allowing the registration of cookies, the Store will not be able to identify the Customer or his preferences. Detailed information on Cookies is included in the Cookies Policy available in the Cookies tab.
The Store informs customers that the services offered through the Store are provided via the public Internet. In connection with the above, the Store draws the attention of Customers to the fact that the use of the Store’s services may be associated with the risk of interference by third parties in the transmission of data sent via the Internet between the Store and the Customer.
Information about the principles and methods of recording, securing and sharing the content of the concluded contract by the Store:
Consolidation, protection and disclosure of the content of the concluded contract takes place by sending an appropriate e-mail after the conclusion of the Sales Agreement.
The content of the concluded Sales Agreement is consolidated, secured and made available by sending the Customer the content of the concluded contract to the e-mail address provided or by providing the Customer with the specification of the order and proof of purchase.
The content of the concluded contract is additionally recorded and secured in the Service Provider’s IT system and made available at each Customer’s request.

§5 Technical requirements

For the proper and uninterrupted use of the Store, the Customer’s terminal / device should meet the following minimum technical requirements:
an active internet connection,
acceptance of cookies and Java Scripts enabled.
The Store is not obliged to provide the above devices and / or software.
The installation of the software referred to in paragraph 1 is the subject of a separate license agreement between the Customer and the licensor.
§6 Shopping rules

Before making a purchase confirmation, the Store shall provide the Customer with the following information:
an accurate description of the product and its features;
the total price of ordered products, including taxes, as well as the fee for transport, delivery or postal services, and summarizing the total amount of the order with the delivery option selected;
regarding the method and date of payment;
regarding the manner and date of performance by the entrepreneur.
Making a purchase of a Product does not require registration in the Store.
Placing an order is done using the form available on the store’s website.
The Customer places the order after having read the information specified in the Regulations of the store and the information indicated in paragraph 2, which will be displayed in electronic form at the last stage of completing the electronic form preceding the expression of the will to be bound by a contract.
All prices on the Store’s website include VAT. The price displayed in the basket summary before placing the order includes shipping costs according to the option chosen by the Customer.
The Store undertakes to deliver things free of defects.
The order is considered accepted for processing after the Store confirms the acceptance of the order placed by the Customer:
confirmation of order acceptance is sent automatically after the Customer has placed the order;
The Store may suspend the acceptance of the order in the event of doubts as to the veracity or reliability of the data indicated by the Customer in the registration form. In this case, the Store will contact the Customer immediately to clarify the doubts.
In the event of unavailability of some of the products covered by the order, the Customer shall be immediately informed. The customer decides whether the order is to be realized partially or completely canceled.
The Customer and the Store are bound by the Product price applicable at the time of placing the order.
The Store accepts electronic payment system.
The contract is deemed to be concluded at the time of confirmation of the order, in the event of payment by cash on delivery or the moment the payment is made by the Customer after receiving confirmation of the order for execution.
The ordered goods are sent within 2 business days from posting the amount due for the product if you choose payment in advance.
Shipments are sent via a courier company. Shipping costs have been specified in the Shipping tab.
The customer will be notified by e-mail about sending the goods.
The maximum delivery period according to the Consumer Rights Act lasts up to 30 days. If the deadline specified in the previous sentence is exceeded, the Consumer has the right to appoint the seller additional time. If the goods are still not released, the Customer may withdraw from the contract.
If the product is to be sent by the Store to the Customer who is a consumer, the risk of accidental loss or damage to the item (good) passes to the Customer upon its delivery to the Customer. The release of an item (good) is deemed to be entrusted by the Store to the carrier, if the Store did not affect the choice of the carrier by the buyer.
The customer will be notified by e-mail about sending the goods.
Other information regarding the operation of the Website, as well as containing commercial information about new products or services of the Website, about Website promotions and Administrator’s products promoting products will be sent only to those customers who have agreed to it.

§7 Complaints

In the scope of complaints, the Customer who is a Consumer may exercise the rights granted by the provisions of the Civil Code Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended) and the Act of 30 May 2014 on rights consumer (Journal of Laws of 2014, item 827 of 24 June 2014).
The Store is liable to the Customer under the warranty if the item (product) has a physical or legal defect. A physical defect consists in the non-compliance of the sold item (good) with the contract. In particular, the item sold (good) is inconsistent with the contract if:
does not have properties that this kind of thing should have due to the purpose in the contract marked or resulting from circumstances or destination;
does not have properties that the Store has provided the Customer with, including a sample or pattern;
it is not suitable for the purpose of which the Customer informed the Store at the conclusion of the contract, and the Store did not raise any objections to its intended use;
it was delivered to the Customer in an incomplete state.
Complaints regarding ordered goods may be submitted by e-mail to info@server388744.nazwa.pl or by registered mail to ul. Kawalerzystów 18/7 53-004 Wrocław, Poland.
When submitting a complaint, please provide the following data: name and surname of the customer, address, data allowing identification of the sale (e.g. login, order number, date of transaction), subject and reason of complaint, contact details.
When specifying the manner of fulfilling the Store’s obligations regarding a complaint regarding physical or legal defects, the Customer who is a consumer has the right to make a statement about the reduction of the price or to withdraw from the contract, unless the Store replaces the item immediately and without undue inconvenience to the Customer. defective or free from defects. This limitation does not apply if the item has already been replaced or repaired by the seller (Store) or the Store failed to meet the obligation to replace the item with a non-defective one or remove the defect.
If the Customer is a Consumer, instead of removing the defect proposed by the Store, he may request replacement of the item for one free of defects or instead of replacing the item, demanding the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs in comparison with the method proposed by the Store. When assessing the excess of costs, the value of the item free from defects, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Customer would otherwise be exposed.
The reduced price should remain in proportion to the price under the contract in which the value of the item with the defect remains to the value of the item without the defect.
The customer may not withdraw from the contract if the defect is irrelevant.
Complaints submitted by the Customer will be considered within 14 days of their submission. Lack of statement within this period is considered as recognition of the claims submitted by the client.
The customer will be notified of the settlement of the complaint in the same way as the complaint was sent, unless the customer reserves another form of contact. The settlement of the complaint will be additionally sent by e-mail to the e-mail address provided by the Customer.
In the event of a positive resolution of the complaint, the Store sends the Customer Goods free from defects or with a defect removed within a reasonable time. If repair or replacement with a new product is not possible for the reasons indicated in par. 5 and 6, the Store, according to an alternative request submitted by the Customer – will reduce the price or return the equivalent price of the product, plus shipping costs.
The right to warranty is excluded for customers purchasing as an Entrepreneur.

§8 Withdrawal from the contract by the consumer

Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014 item 827), the Customer who is a consumer has the right to withdraw from the contract in writing without giving a reason within fourteen days from the date of delivery of the item, i.e. from the moment at which the customer came into possession of the item, or when a third party other than the carrier indicated by the customer came into possession of the item. To comply with the fourteen-day period referred to in paragraph 1, it is sufficient to send a statement of withdrawal before its expiry. The statement can be send by e-mail and made on the form which is given in the end to these Regulations. Use of this form is optional.
In accordance with art. 38 of the Act on Consumer Rights, the right to withdraw from a distance contract, in accordance with the Act, is not entitled to the consumer in cases of:
for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the performance of the service by the entrepreneur will lose the right to withdraw from the contract;
in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract;
in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
in which the subject of the service is an item subject to rapid deterioration or having a short shelf life;
in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things;
in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and whose delivery may take place only after 30 days, and whose value depends on fluctuations in the market over which the entrepreneur has no control;
in which the consumer has specifically demanded that the entrepreneur came to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or provides items other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or items;
. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; for delivering newspapers, periodicals or magazines, with the exception of subscription contracts;
concluded through a public auction;
for the provision of accommodation services other than for residential purposes, transport of goods, car rental, gastronomy, leisure services, entertainment, sporting or cultural events, if the contract indicates the day or period of service provision;
for the supply of digital content that is not stored on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after informing him by the entrepreneur about the loss of the right to withdraw from the contract.
In the event of withdrawal from the contract, the Customer is obliged to return the goods to the following address: ul. Kawalerzystów 18/7, 53-004 Wrocław, Poland. Returned goods should be packed in a way that prevents their damage during transport, in the same way as it has been packed.
If the Customer exercises the right referred to in para. 1, the direct costs of returning the goods shall be borne by the customer.
In the event of withdrawal from this contract, the Customer shall be reimbursed all payments received from him, excluding the costs of delivery, immediately, and in any case not later than 14 days from the day on which the Store received the product.
The Store returns the payment using the same method of payment that the Customer used, unless the Customer has expressly agreed to a different method of return that does not involve any costs for him.
The Store may withhold reimbursement until receipt of the returned Goods (items) or until delivery of proof of sending the goods back in relation to the withdrawal, depending on which event occurs first.
The consumer is responsible for reducing the value of things as a result of using it in a way other than necessary to establish the nature, characteristics and functioning of the thing.

§9 Final provisions and a description of the possibilities to use extrajudicial means of dealing with complaints and redress

The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is also a Consumer under his mandatory provisions of law. In the event of non-compliance of the provisions of these Regulations with the above provisions, priority is given to these provisions.
In matters not covered by these Regulations, the provisions of Polish law shall apply, including in particular the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827 of 24 June 2014) and the Act of 23 April 1964 – Civil Code (Journal of Laws 1964 No. 16 item 93, as amended).
Information on the possibility for the Customer who is a consumer to use extrajudicial means of dealing with complaints and redress and the rules for accessing these procedures are available at the headquarters and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection , Provincial Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php;
http://www.uokik.gov.pl/sprawy_indywidualne.php;
http://www.uokik.gov.pl/wazne_adresy.php;
The customer who is a consumer has, among others the following possibilities of using out-of-court complaint and redress methods:
Permanent consumer arbitration court operating at the Trade Inspection – the opportunity to submit a request to resolve the dispute arising from the concluded Sales Agreement;
provincial inspector of the Trade Inspection to request the initiation of mediation in an amicable case until the dispute between the customer and the store is over;
a poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation under the free consumer helpline number 800 007 707 and by the Association of Polish Consumers at email adv@dlakonsumentow.pl
Online Disputes Resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/ http://ec.europa.eu/consumers/odr/
The right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item.
To exercise the right of withdrawal, you must inform the person responsible for performing the withdrawal: Store Missei, return address: ul. Kawalerzystów 18/7, 53-004 Wrocław, Poland. About your decision to withdraw from this contract by an unequivocal statement. (Please be advised that the statement may be sent, for example, by post, fax or e-mail).
You can use the model withdrawal form, but it is not mandatory. You can also complete and send the withdrawal form or any other unequivocal statement by e-mail to info@missei.com. If you use this option, we will immediately send you confirmation of receipt of the withdrawal information on a durable medium (e.g. email).
To meet the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawing from the contract.
Effects of withdrawal from the contract

In the event of withdrawal from this contract, we will refund all payments received from you, except the costs of delivery, immediately, and in any case not later than 14 days from the day on which we received the product. Reimbursement will be made using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.
We may withhold reimbursement until we receive the item or until we receive proof of sending it back, whichever occurs first.
Please send or return the item to us immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the 14-day deadline.